Woytek Auto & Offroad LLC — Privacy & Communications Policy

At Woytek Auto & Offroad LLC ("Woytek Auto," "we," "us"), we value your privacy. This policy explains what we collect, how we use it, how we communicate with you, and your rights.

1. What We Collect

We collect the information needed to schedule and perform your service:

• Your name and phone number
• Vehicle information (year, make, model, and related details)
• Scheduling preferences and the concern you contact us about
• Service history with our shop
• Communication records related to your service request (text and call summaries)

We do not store full payment card numbers. Card information is handled by our payment processor; we retain only the processor's tokens needed to charge an authorized amount.

2. How We Use It

We use your information to:

• Schedule and manage appointments
• Perform and deliver service
• Communicate with you about your vehicle and your request
• Meet legal and record-keeping obligations
• Prevent fraud and improve our service

3. SMS / Text Messaging Consent

By providing your phone number on our website, during a service request, or verbally during a call, you consent to receive SMS messages from Woytek Auto for appointment confirmations, reminders, service updates, follow-ups, and other client-care communication related to your service request.

• Message frequency may vary. Message and data rates may apply.
• You may opt out of SMS messages at any time by replying STOP to any text message, or by contacting us directly at [email protected].
• Opting out of text messages does not remove your service record; we may still reach you by phone or email regarding an active job.

4. Who We Share It With

We share information only with the service providers needed to operate our business — for example, our payment processor, our text-messaging provider, our scheduling system, and our call-handling provider — and only to the extent needed to perform your service.

We do not sell your personal information, and we do not share your information with third parties for marketing purposes.

5. How Long We Keep It

We keep your service record as long as needed to serve you and to meet Florida business and record-keeping requirements. A payment method authorized for an appointment is retained for up to 12 months from its last successful use, after which a new authorization is requested before further use.

6. Your Rights

You may request to access, update, or delete your information at any time by contacting us at [email protected]. Some records may be retained where required by law even after a deletion request.

8. Changes to This Policy

We may update this policy from time to time. The current version is the one posted here. If you have an appointment on file when the policy changes, you may be asked to acknowledge the updated version at your next interaction.